1. Who is responsible for your data
   FREITAS DOS SANTOS PORTAFOLIO, S.L. (trading as Costa Blanca Stories)
   Tax ID (CIF): B22517254
   Registered address: Calle Caballero de Rodas, 73, 03181 Torrevieja (Alicante), Spain
   Email: hello@costablancastories.com
   Telephone: +34 622 394 420

2. What personal data we collect
   We collect the personal data you choose to give us when you:

• Contact us by email, telephone or WhatsApp

• Complete one of our forms on Facebook or Instagram (Meta lead forms)

• Use our real estate services

This may include:

• Identification and contact details: name, email address, telephone number

• Information about the property you wish to buy or sell: location, features, price expectations and timing

• Any other information you include in your messages or form answers

• When we provide real estate services, the identification documents required by law

3. Why we use your data and on what legal basis

• To answer your enquiries and form requests, and to arrange calls, valuations, viewings or meetings. Legal basis: your consent and the steps you request before entering into a contract.

• To provide our real estate intermediation services to buyers and sellers. Legal basis: performance of a contract.

• To comply with our legal obligations, including Spanish anti-money laundering regulations (Law 10/2010), which apply to real estate agents. Legal basis: legal obligation.

• To send you information about properties or services that may interest you, only if you have asked us to. Legal basis: your consent, which you may withdraw at any time.

4. How long we keep your data
   We keep your data for as long as necessary to handle your enquiry or provide our services. Afterwards, we keep it only for the periods required by law (for example, up to 10 years for anti-money laundering records) and then delete it securely. If you only made an enquiry and no service was provided, we delete your data within 2 years of our last contact, unless you ask us to delete it earlier.

5. Who we share your data with
   We do not sell your data. We only share it when necessary:

• With the other party to a property transaction, notaries, lenders, lawyers or other professionals involved, when you ask us to and only as needed to complete the transaction

• With public authorities, when required by law

• With service providers who help us run our business, acting on our behalf and under contract, such as our website hosting provider (Framer), our customer management software (HighLevel), Meta Platforms Ireland Ltd. (for forms completed on Facebook or Instagram) and our email and messaging services

When you complete a form on Facebook or Instagram, Meta also processes your data in accordance with its own privacy policy, available at www.facebook.com/privacy/policy.

6. International transfers
   Some of our service providers, such as HighLevel or Meta, may process data outside the European Economic Area (for example, in the United States). In these cases, transfers are protected by appropriate safeguards under data protection law, such as the European Commission's Standard Contractual Clauses or the EU-US Data Privacy Framework.

7. Your rights
   You can at any time:

• Access your personal data

• Request its correction or deletion

• Object to or request the restriction of its processing

• Request a copy of your data in a portable format

• Withdraw your consent, without affecting processing carried out before you withdrew it

To exercise your rights, email hello@costablancastories.com. If you believe your rights have not been respected, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es).

8. Security
   We apply appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access.

9. Cookies
   This website only uses technical cookies that are strictly necessary for it to work. We do not use analytics, advertising or tracking cookies. If this changes, we will update this policy and ask for your consent where required.

10. Changes to this policy
    We may update this Privacy Policy to reflect legal or operational changes. The latest version will always be available on this page.

Last updated: October 2026